How do you find a moving company that has not been involved in any scams?
The federal government has been quite strict regarding scams in the moving industry. It has assigned the Federal Motor Carrier Safety Administration of the Department of Transportation to deal with cases and complaints against erring companies. However, this government agency cannot cope with all these cases due to the lack of personnel and rising incidents of moving scams. A lot of grievances have been neglected due to lack of actions against dubious moving companies.
Recent Developments in the Moving Industry
In 1995, the United States Congress disbanded the Interstate Commerce Commission and removed the authority from the FMCSA to help consumers and companies victimized by unscrupulous office relocation providers. In fact, it took months for this agency to conduct investigations in case one ever takes place. Scam companies are able to elude prosecution and fines and people lost their money in the process. There are various cases wherein alleged movers will load your things and hold these items unless you are amenable to paying a huge sum. You agree to a contract price but find out about exorbitant hidden costs. These company movers threaten to discard your goods unless you give in to their demands. You may be dealing with brokers who are out to get money instead of legitimate organizations.
A rightful organization formed by prestigious commercial moving companies (Move Rescue) reported that it gets an average of 4,000 complaints annually. The FMCSA announced it has issued more than $1M in penalties five years ago. However, the results have not been very positive. It is time that potential customers become more cautious to stay away from these scams.
Pointers in Avoiding Moving Scams and Rip-offs
- Find a moving company that has a credible background. Get referrals from industry professionals or reliable personal friends.
- Verify any complaints that may have been filed against these firms with the local Better Business Bureau offices. One website (MovingScam.com) has a list of shady company movers. It also backs highly regarded movers and maintains a message board that features both positive and negative experiences of customers with moving firms. On the other hand, through the ProtectYourMove.gov project of the Federal Motor Carrier Safety Administration, the public will know if a mover’s license is still current or has been cancelled.
- Representatives of trustworthy corporate moving services will make a personal visit to your company and answer queries about your requirements and relevant minor details. These service providers should also offer to show storehouses to prospective clients.
- Obtain a minimum of three quotes from big corporate moving companies. This will allow you to scrutinize their proposals to find out which company is the most worthy.
- Ask for a contract with full details of the terms and conditions. Make sure that there are no hidden fees and that all services include charges for each. Demand for any gratuity should be contained in the contract. These companies can just run away with your money since there is no record of transaction.
- Find about the details of claim processes prior to signing any agreement. The concern to inquire about from moving and relocation companies is the filing of claims in case of damages. A reputable provider should have a quality control office to manage these issues.